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Step Outdoors is committed to bringing you the best support to our website visitors.
We have been partnered with USOUTDOOR.com since 2003 to bring you the largest selection of snowboarding gear and Womens Footwear
on the internet. USOUTDOOR.com is proud to offer free shipping and no sales tax on all orders over $40.00 from within the contiguous United States.
If for whatever reason you are not satisfied with the Roxy Pillow Fight Slippers, UNUSED ITEMS, with all of the original tags and packaging must be post-marked to us within 15 days of receiving your order for a full refund, minus $8.00 restocking fee ($20.00 on tents, sleeping bags, large backpacks, snowboard boots and bindings, and ski boots and bindings. $25.00 on snowboards, skis and wakeboards.) per package shipped. Please note that we can process returns and exchanges only for items purchased from USOUTDOOR.com. Items that are returned after the 15 day time frame will be charged a 15% restocking fee. We do not accept returns after 30 days. We can refund shipping costs only if the return is a result of our error. Please include a copy of your receipt with an explanation for your return and/or the items for which you would like to exchange. Exchanges for international orders are subject to return shipping costs.
Please Note: Any of following items cannot be returned and will be refused if shipped to us for the purpose of a return.
• Special Orders are non-returnable
• Food is non-returnable
• Medical Kits are non-returnable
• Climbing Equipment is non-returnable
• Bathing Suits without protective strips are non-returnable
• Any footwear orders with return shipping labels on manufacturer's box, rather than original shipping box are non-returnable.
• Skis and snowboards that have accidentally fallen off of a vehicle's roof rack or have been damaged in some other unfortunate way are non-returnable.
If you have a possible warranty situation, do not send the product(s) back. Please call toll free 866-876-3932 - we may be able to save you time and money.
